Consumer risks of Indian digital lending apps
We used NLP to analyze over 75,000 Twitter and Google Pay Reviews to detect early warning signals of crisis in India and to detect writers who could be considered vulnerable.
Employee Financial Wellness Diaries
We interviewed PayPal call center employees in the U.S. for a year, understanding their journeys to financial wellness and what a difference PayPal’s Financial Wellness Program has made to them.
Digitalization Journeys of Small Businesses
We created an automated "Diaries Lite" to conduct interviews with small business owners and to track their journeys of digitization in Mexico, Colombia and Peru.
Measuring Changes in Gender Norms
We used a WhatsApp data collection tool to ask open-ended questions of women in Paraguay and Colombia about their gender norm opinions, analyzing the data with NLP and sociolinguistics.
Impact of COVID on Low-Income Population: A Qualitative Experiment
We analyzed 1,000 qualitative responses from low-income respondents in Bangladesh as part of the fourth round of panel data on the impact of COVID by Brac Institute of Governance and Development (BIGD)
Understanding Experiences of Low-Income Women in Their First Job
We used discourse analysis to understand the experiences of young, low-literacy women in their first jobs in a textile factory in India.
Financial Resilience in the Beginning of COVID
We created a low-cost, remote Diaries-lite interview method to understand the experiences of low-income Americans through the first few months of COVID.
Understanding Youth Hustling Work
We explored ways of understanding fine-grained details about gig and hustle work of youth in South Africa.
Using NLP to analyze social media
Eric Duflos, Daryl Collins, Jayshree Venkatesan and Juan Carlos Izaguirre
Analyzing Social Media to Spot Digital Consumer Credit Risks in India
Reframing the digitization of small business
Daryl Collins, Amina Tirana
Empowering Participation in Commerce: New Strategies for Digitization of Micro and Small Businesses
Implementation of CARES act in the early pandemic
Melissa Gopnik, Daryl Collins
A Tsunami of Volatility:
The Impact of the Design and Implementation of CARES Act Supplemental Unemployment Benefits on Lower-Income Households