Social Media Monitoring to Assess Consumer Risks in Digital Credit Apps: Guidance for Supervisors from an India Pilot

Eric Duflos, Juan Carlos Izaguirre, Leena Datwani (CGAP), Abhishek Mishra (RBIH), Daryl Collins, Pravarakya Reddy Bathula, Leona Mathias, Danashri Sawant (Decodis)